Privacy Policy

Last updated: 1 June 2026

1. Who We Are

Audentic AI provides AI voice receptionist, missed-call recovery, appointment support and workflow automation services for Australian dental clinics. In this policy, “Audentic AI”, “we”, “us” and “our” refers to the operator of this website and service.

2. Scope Of This Policy

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, request a demo, use our demo line, or become a client. Dental clinics using our service may also have their own privacy obligations to their patients and staff.

3. Personal Information We May Collect

We may collect: name, clinic name, role, phone number, email address, clinic location, website, booking preferences, services offered, call-handling rules, workflow information, enquiry details, communications with us, demo call details, call recordings where enabled, SMS or email conversation history, technical logs and integration information needed to configure the service.

4. Sensitive And Health Information

Because our service is designed for dental clinics, call content may occasionally include health-related information, symptoms, treatment enquiries or urgent dental concerns. We aim to configure workflows so that only necessary information is collected and routed to the clinic. Client clinics are responsible for ensuring their own collection, use, disclosure and retention of patient information complies with applicable health privacy and professional obligations.

5. How We Collect Information

• directly from you when you submit a form, call, email or message us;
• from clinic onboarding forms, discovery calls and implementation documents;
• from calls, transcripts, SMS messages, emails and workflow events processed through the service;
• from connected systems, such as CRM, calendar, booking, phone, email or automation tools, where authorised by the client clinic;
• from standard website analytics, cookies, server logs and security tools.

6. Why We Use Personal Information

We use personal information to respond to enquiries, provide demos, configure and deliver AI receptionist services, manage client accounts, process billing, provide support, improve call flows, maintain security, troubleshoot integrations, monitor quality, comply with legal obligations and send service-related communications.

7. Direct Marketing

We may contact business prospects or clients about Audentic AI services where permitted by law. Commercial electronic messages will identify us and provide a way to unsubscribe where required. You can opt out of marketing communications by contacting us or using the unsubscribe instructions in the message.

8. Call Recording And Transcripts

Demo and service calls may be recorded or transcribed for quality assurance, configuration, training, troubleshooting and workflow improvement where enabled. Client clinics should ensure appropriate notices, consent processes and internal policies are in place for their own patient calls and jurisdictions.

9. Disclosure To Service Providers

We may disclose or process information through trusted service providers that help us operate the service, including telephony, AI processing, CRM, email, SMS, calendar, hosting, analytics, payment, security and support providers. We aim to limit disclosure to what is reasonably necessary for those services.

10. Overseas Processing

Some technology providers used to deliver AI, hosting, telephony, analytics or automation services may process or store information outside Australia. Where this occurs, we take reasonable steps to use reputable providers and configure the service in a privacy-aware manner.

11. Security

We use reasonable technical and organisational safeguards to protect information from misuse, interference, loss, unauthorised access, modification or disclosure. No online system is completely secure, and clients should also maintain strong access controls, staff training and account security in connected systems.

12. Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including service delivery, support, legal compliance, dispute resolution, backup, audit and legitimate business purposes. Retention periods may vary depending on the type of information and client configuration.

13. Access And Correction

You may request access to, or correction of, personal information we hold about you. We may need to verify your identity before responding. If the information relates to a dental clinic’s patient records, we may direct the request to the relevant clinic where appropriate.

14. Complaints

If you have a privacy concern, contact us first so we can try to resolve it. We will review the issue and respond within a reasonable time. You may also be able to contact the Office of the Australian Information Commissioner if you are not satisfied with our response.

15. Cookies And Analytics

Our website may use cookies and similar technologies to understand website traffic, improve performance and support security. You can control cookies through your browser settings, although some website features may not work properly if cookies are disabled.

16. Changes To This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised date.

17. Contact

For privacy questions, access requests or complaints, contact Audentic AI by using the Email Us link on this website.