Maya answers calls, captures patient details, supports appointment requests, routes urgent cases and helps your front desk stay focused when the phone keeps ringing.
Built around the real reasons patients call dental clinics: appointments, pain, fees, opening hours, emergencies and follow-ups.
Follow up with callers quickly so new patients are not left waiting or calling competitors.
Capture patient intent, preferred times, contact details and appointment type before staff step in.
Identify severe pain, swelling, trauma, bleeding or urgent cases and route them using your rules.
Transfer calls to staff when needed, without showing patients a complicated phone menu.
Send confirmations, missed-call replies and next-step messages from your clinic workflow.
Review common call reasons and improve scripts, triage, FAQs and patient routing over time.
Services, hours, schedules, FAQs, emergency rules and call flow.
Your AI receptionist is trained, tested and aligned with your team.
Maya answers, qualifies, books, transfers and logs key details.
Monthly AI receptionist management plus a one-time setup, training and system configuration fee.
Best for small clinics wanting reliable 24/7 coverage.
Best for multi-chair or higher-volume clinics.
One-Time Setup Fee: $1,000 | Includes onboarding, call-flow mapping, AI configuration, testing and launch support.
Call the demo line or email us to walk through a clinic-specific demo scenario.
Clear answers for dental teams comparing AI reception, call answering, missed-call recovery and booking support.
No. It is designed to support your existing team, not remove them. Maya handles overflow calls, after-hours enquiries, FAQs, missed-call follow-up and initial intake so your front desk can focus on patients already in the clinic.
Yes. Calls can be transferred to your staff based on your clinic rules. For example, urgent pain, swelling, trauma, treatment questions, payment concerns or callers who specifically ask for staff can be routed to the right person.
Yes. Maya can capture appointment type, patient status, preferred days and times, contact details and urgency. Depending on your booking system, we can configure either direct calendar booking or a safer request-to-book workflow for staff approval.
Maya can answer after-hours calls, collect the reason for the call, identify urgent dental situations, send next-step SMS messages and prepare call summaries so your team knows exactly who needs follow-up when the clinic opens.
Maya can ask clinic-approved screening questions for issues such as severe pain, swelling, trauma, bleeding or broken teeth. It does not provide clinical diagnosis or treatment advice. It helps route urgent calls according to the rules you approve.
In most cases, yes. We can configure call forwarding, overflow handling or a dedicated demo/AI line depending on your current phone system and the workflow that best fits your clinic.
Yes. During setup, we build your clinic knowledge base around opening hours, location, parking, new patient process, accepted payment options, services, emergency instructions and other approved FAQs.
Yes. SMS workflows can be used for missed-call replies, appointment request confirmation, after-hours next steps and staff follow-up reminders. Message wording and timing are configured around your clinic process.
Most clinics can be configured within a few business days after we receive your clinic information, call-flow rules, FAQs, transfer numbers and booking requirements. More complex integrations or multi-location setups may take longer.
No. Audentic AI can start with call answering, intake and follow-up workflows without replacing your existing PMS. If direct booking or deeper integrations are needed, we scope that during onboarding.
Demo calls may be recorded for testing and quality purposes. For client clinics, recording, disclosure and retention settings are configured based on your clinic policy and applicable Australian requirements.
The $1,000 setup fee covers onboarding, clinic information mapping, call-flow design, AI receptionist configuration, FAQ setup, transfer rules, test calls, launch preparation and initial optimisation.